Thank you for visiting and shopping at Roovibe.
Following are the terms and conditions that constitutes our shipping policy
Shipping Processing Time
All orders are processed within 24-48 hours(May delay 1/2 days due to unforeseen circumstances) during business days. Do note that no orders will be shipped or delivered during weekends (Saturday & Sunday) and holidays.
Shipping and Delivery Estimates
For (Singapore) 3-Day Free Shipping
For all orders you'll be receiving from our private courier partner that we engaged for delivery (1-3 Working days).
For residential areas orders we'll be leaving at the doorstep of your indicated address of delivery with a photo evidence of delivery, please notify someone to at home to collect when purchasing.
For (Malaysia) 3-Day Free Shipping
- For West Malaysia you'll be receiving your order through Ninjavan (1-3 Working days).
- For East Malaysia there will be a slight delay in delivery.
For (Thailand) 3-Day Free Shipping
- For Thailand you'll be receiving your order through EMS/Flash Express (1-3 Working days).
All delivery estimates provided above are to be used as a general guideline, you can expect your delivery within the above timeframe (but there may be unexpected delays due to unforeseen circumstances beyond our reasonable control after handling the package over to third-part courier partners).
Delivery might be delayed due to occasions like Christmas, Black Friday and weeks building towards. PLEASE NOTE OF THIS WHEN ORDERING DURING THESE OCCASIONS.
We will not be liable for incorrect or incomplete address provided by the customers and/or failed receiving attempts(UP TO 3) from the courier. Order may be subjected to top-up for re-delivery of (S$4 for Singapore and 12 MYR for Malaysia).
We reserve the right to change or update our shipping policies and procedures at any time without notification.
We seek your kind understanding and feel free to contact us at email@example.com or contact us via live chat.